flowchart TD
    A([Customer Visits anonymico.com]) --> B[Service Request Submitted\nHome Electrical Fitting — 5 Bedroom Property]
    B --> C[Request Logged by Office Team]
    C --> D[Quotation Drafted using Excel Inventory]
    D --> E[Approval Request Raised via Microsoft Teams]
    E --> F{Staff Review and Decision}
    F -->|Approved| G[Quotation Finalised]
    F -->|Amendments Required| D
    G --> H([Quotation Sent to Customer])

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Workflow Breakdown

• Step 1 — Customer Request: The customer visits anonymico.com and submits a service request for a full home electrical fitting across a 5-bedroom property.
• Step 2 — Request Logged: The office team receives and logs the request, capturing all relevant property and customer contact details.
• Step 3 — Quotation Drafted: A team member uses the Excel inventory to calculate materials, labour, and costs, producing a detailed draft quotation.
• Step 4 — Teams Approval Request: The draft quotation is submitted as an approval request via Microsoft Teams, sharing the full breakdown with relevant staff members for review.
• Step 5 — Staff Review & Decision: Staff assess the quotation for accuracy and completeness. If amendments are required, it is returned for revision. Once all parties are satisfied, the quotation is approved.
• Step 6 — Quotation Delivered: Upon approval, the finalised quotation is sent directly to the customer, ready for their review and acceptance.